Technical support

Support before, during and after implementation.

Product selection, documentation, onboarding and troubleshooting for SAMPIBIO customers and distribution partners.

Match the product to your target, matrix, throughput and laboratory platform.

Brochures, instructions, specifications, certificates and lot documentation.

Workflow review, instrument compatibility and practical onboarding support.

Structured investigation of application, handling and performance questions.

OEM, private-label, packaging, code and custom-assay discussions.

Access to applicable product documentation and relevant method references.

Include the product code, lot number, sample matrix, protocol and instrument used so we can respond efficiently.